消保處要求復興加速處理消費爭議－林宛威

有關復興航空停航致生損害消費者權益，行政院消保處昨（二十四）日召集復興航空及臺北市政府法務局開會研商，包括增設申訴專線、研議縮短退費時間等，另，若有衍生額外交通費及食宿費損失，可檢附單據至各地消保官提出申請。

針對復興航空已開設的申訴專線不易接通，且退費時間過久部分，復興航空承諾增設申訴專線，增加人力處理持信用卡消費的消費者臨櫃刷退程序。此外亦將研議縮短退費期間。

據復興航空表示已設立新臺幣六億元的信託專戶，其適用的範圍包括消費者（旅行團之團客及自由行旅客）全額退票的金額約四億多元，及其他因本案衍生之額外交通費及食宿費等之損失約一億多元（例如自行另購機票之價差及延誤行程所衍生之食宿），惟是否足夠維護消費者權益，行政院消保處將持續密切注意，並適時為必要處置。

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中央社

2016年11月26日週六台北標準時間上午12時39分

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